Refund policy

⚠️ Costume sizing — please read before ordering
All costume listings include a size chart pulled directly from the product page. Because sizing varies by design and manufacturer, we are unable to accept returns or exchanges for costumes that don't fit if the correct size was ordered per the chart provided. Please check the size chart carefully before purchasing. This does not affect your rights if the item arrives damaged, defective, or is the wrong item entirely — see below.

Damages, defects, and wrong items
Please inspect your order upon arrival and contact us within 30 days at nerostartup@gmail.com if your item is damaged, defective, or not what you ordered. Include a photo of the item and we'll get you a replacement or full refund — in most cases you won't need to ship anything back to us.

Change of mind / non-defective returns
Unopened, unused decor items in original packaging may be returned within 30 days of delivery for a refund, minus original shipping cost — contact us first at nerostartup@gmail.com before sending anything back, as return shipping arrangements vary by item. Costumes, accessories worn or tried on, and any opened/used items are not eligible for change-of-mind returns.

Non-returnable items
Sale/clearance items, gift cards, and any item marked "final sale" on its product page cannot be returned or refunded except in cases of damage or defect.

Refunds
Once your return or claim is approved, refunds are issued to your original payment method within 10 business days. Processing time on your bank or card provider's end may add a few extra days.

Questions any time — nerostartup@gmail.com.